Help centre

Help & support

New to the portal? Start with account setup, then add riders, book lessons, and keep track of credits.

School portal

Customer help

Book and manage lessons with confidence

A simple guide for using the school customer portal: create your account, add riders, book lessons, buy packages or memberships, and keep track of credits.

Book now Create account

Choose a topic

What do you want to do?

Create an account

New customer setup, login, and password basics.

Add riders and forms

Rider details, medical alerts, goals, and documents.

Book lessons

Find times, choose riders, review, and checkout.

Use packages and credits

How prepaid lesson credits work at booking.

Buy memberships or programs

Membership benefits and scheduled program bookings.

Manage bookings

See purchases, cancel if allowed, and check balances.

Start here

Create your customer account

Open the link or QR code from your school.
Select Create account.
Enter the parent, guardian, or customer details for the account.
Create a password and agree to the required terms.
After signup, add the rider or riders who will attend lessons.

Create account Log in

Riders

Add riders and complete forms

Go to Account, then choose the Riders tab.
Add a separate profile for each rider.
Fill in contact details, height, weight, experience, medical alerts, goals, and notes.
Upload any required forms from the rider documents area.
If a form is required, some bookings may wait until the school has reviewed it.

Bookings

Book a lesson

Select Book now.
Choose the type of booking, such as a lesson, package, program, or membership.
Select the rider, date, time, coach, or option shown by the school.
Review the booking summary before continuing.
Pay at checkout, or select an eligible credit if one is available.

Available times, coaches, cancellation rules, prices, and credit rules are set by the school.

Credits

Buy packages and use credits

A package is usually a bundle of prepaid lesson credits. Think of a credit like a lesson pass. When you buy a package, the matching credits appear on your account or rider profile.

Credits can usually be used only for matching lesson types.
Some credits belong to one rider; some may be account-wide.
Credits may have an expiry date.
If no eligible credit is available, the portal will ask for payment at checkout.
If you cancel inside the school's allowed window, eligible lesson credit is returned automatically.

Extras

Buy memberships or book programs

Use Book now to browse memberships and programs offered by the school.
Choose the rider or account the purchase is for.
Review what is included before checkout.
After purchase, memberships appear under Memberships & Credits.
Programs may include set dates or sessions, depending on how the school runs them.

After booking

Manage bookings, purchases, and cancellations

Go to My bookings to see upcoming and past lessons.
Use filters to find a rider, lesson, or date range.
Open Memberships & Credits to view credits, memberships, packages, and recent transactions.
If cancellation is available, follow the cancel option on the booking.
Returned credits follow the school's cancellation policy. Cash refunds are not issued.

Quick answers

Common questions

Do I need an account to book?

Yes. The account lets the school connect bookings, riders, forms, payments, credits, and memberships to the right customer.

Where do I see my credits?

Log in and open Memberships & Credits. You can see balances, expiry dates, active packages, memberships, and recent credit activity there.

Why can I not use a credit for this lesson?

The credit may be for a different rider, lesson type, package, school rule, or date range. If it looks wrong, contact the school so they can check the credit setup.

What if I cannot see any lesson times?

The school may not have opened online bookings for that lesson yet, the lesson may be full, or required rider details may be missing. Check rider forms first, then contact the school if you still need help.

Who do I contact about cancellation credits or lesson changes?

Contact the school directly. Stride provides the booking portal, but lesson policies, cancellation credits, make-up lessons, and schedule changes are managed by the school.

Need help?

Start with the school. Report portal issues here.

For lesson changes, cancellation credits, rider placement, and school policies, contact the school. If something in the portal seems broken, send a problem report so it can be investigated.

Report a portal problem Back to booking