1. Who we are
Stride is a booking, management, communication, and payment platform for riding schools, equestrian centres, instructors, and related equestrian businesses.
In this Privacy Policy, “Stride”, “we”, “us”, or “our” means [insert legal business name], trading as Stride.
“School” means a riding school, equestrian centre, instructor, organisation, or business using Stride.
“User”, “you”, or “your” means a person using Stride, including a school owner, administrator, staff member, instructor, rider, parent, guardian, customer, visitor, or public website user.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. Our role
Depending on the situation, Stride may handle personal information on our own behalf, such as when a school signs up, receives payouts, contacts us for support, or uses our payment-related features.
Stride may also handle personal information on behalf of a school, such as when a school stores rider, staff, horse, booking, lesson, package, incident, customer, or payment-related information in Stride.
Where a school enters or manages information about riders, staff, parents, guardians, customers, or other individuals, the school is usually responsible for ensuring it has the necessary rights, notices, consents, and legal basis to collect and use that information.
3. School data processing responsibilities
Schools may use Stride to store or process personal information about riders, parents, guardians, staff, instructors, customers, emergency contacts, and other individuals.
Schools are responsible for:
- deciding what personal information is entered into Stride;
- ensuring that information is accurate, lawful, and appropriate;
- obtaining required consents;
- giving required privacy notices;
- managing user permissions;
- responding to individuals who request access, correction, or deletion of their information, where applicable;
- ensuring their own use of Stride complies with privacy, child safety, employment, consumer, payment, tax, animal welfare, and other applicable laws;
- avoiding unnecessary sensitive information; and
- ensuring customer-facing information, package terms, refund rules, and cancellation rules are accurate and lawful.
Stride processes school data only as reasonably necessary to provide the platform, support the school, process bookings and payments, comply with law, maintain security, and perform our obligations.
4. Information we handle
Stride may handle information provided by schools, staff users, customers, riders, parents or guardians, payment providers, and public website visitors.
Account and contact information
This may include:
- name;
- email address;
- phone number;
- business name;
- role or job title;
- login credentials;
- account settings;
- support communications; and
- identity or verification information where needed for payment, security, or compliance purposes.
School and business information
This may include:
- school name;
- business contact details;
- business address;
- staff details;
- instructor profiles;
- service details;
- lesson types;
- program details;
- package details;
- pricing;
- cancellation and refund policies;
- booking rules;
- payout information; and
- operational preferences.
Rider and customer information
A school may use Stride to store information about riders, customers, parents, guardians, and visitors, including:
- name;
- date of birth or age;
- contact details;
- emergency contact details;
- parent or guardian details;
- riding experience;
- height, weight, or suitability information where relevant to horse allocation or safety;
- disability, access, medical alert, or safety-related information where relevant and lawful;
- booking history;
- package purchases and package balance;
- payment status;
- lesson attendance;
- notes entered by the school;
- forms, waivers, or acknowledgements;
- incident or safety notes; and
- other information the school chooses to enter.
Horse and operational information
Stride may store information about horses, schedules, workload, welfare notes, medical events, training records, assignments, and related operational details.
Some horse or operational information may indirectly relate to staff, riders, customers, incidents, bookings, or safety decisions.
Payment and transaction information
If payments are enabled, payment information may be processed by a third-party payment processor, such as Stripe or another provider.
We may collect or receive information about:
- transaction amounts;
- payment status;
- package purchases;
- refunds;
- chargebacks;
- payout status;
- transaction identifiers;
- customer billing details;
- school payout details; and
- fraud, risk, or verification information.
We do not intend to store full credit card details on Stride's own servers. Payment processors may collect and process payment details in accordance with their own terms and privacy policies.
Technical and usage information
This may include:
- IP address;
- browser type;
- device information;
- operating system;
- pages visited;
- login times;
- error logs;
- feature usage;
- security events;
- analytics information; and
- cookie or similar technology information.
5. Sensitive information
Stride may allow schools to record information that could be sensitive, such as health-related notes, disability-related notes, incident reports, emergency information, child-related information, or safety restrictions.
Schools should only enter sensitive information into Stride where they have a lawful basis and appropriate consent to do so.
Stride does not require schools to enter detailed medical information unless the school chooses to use the platform that way. Schools should avoid entering unnecessary sensitive information.
6. Children and young people
Stride may be used by schools that provide services to children and young people.
Where information relates to a child or young person, the school is responsible for obtaining any necessary consent from a parent, guardian, or authorised person.
Parents and guardians may contact the relevant school to access or correct information about their child where appropriate.
7. How we collect information
We may collect information:
- directly from you;
- when you create an account;
- when a school creates or manages a profile for you;
- when you make a booking;
- when you purchase a lesson, package, program, or service;
- when you complete a form, waiver, or acknowledgement;
- when you contact us for support;
- when you use the platform;
- from payment processors;
- from third-party integrations you connect; and
- automatically through cookies, logs, analytics tools, and security tools.
8. How information is used
We may use personal information to:
- provide, operate, and maintain Stride;
- create and manage accounts;
- enable bookings, schedules, lesson management, package management, horse allocation, staff management, customer portals, and related features;
- process payments, refunds, chargebacks, adjustments, and payouts;
- verify accounts or payment-related details;
- send booking confirmations, reminders, receipts, account notices, security alerts, and service messages;
- provide customer support;
- troubleshoot bugs and technical issues;
- improve platform functionality;
- monitor security and prevent fraud, misuse, or unauthorised access;
- comply with legal obligations;
- manage billing, tax, accounting, and business records;
- communicate important updates; and
- with consent where required, send marketing communications.
Schools use Stride to manage their own operations and are responsible for the information they collect from their customers, riders, staff, and horse records.
9. Marketing communications
We may send marketing emails or other promotional communications where permitted by law.
You can unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.
Transactional or service-related messages, such as booking confirmations, receipts, account notices, payment notices, security alerts, or important platform updates, may still be sent where necessary.
If schools use Stride to send marketing or promotional messages, they are responsible for ensuring those messages comply with applicable spam, privacy, and consent laws.
12. Overseas disclosure
Some of our service providers may store or process information outside Australia.
Where we disclose personal information overseas, we will take reasonable steps to ensure appropriate safeguards are in place, where required by law.
13. Security
Stride uses technical and organisational safeguards designed to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- authentication controls;
- role-based permissions;
- encrypted connections;
- secure hosting;
- access logging;
- restricted administrative access;
- backups;
- security monitoring; and
- fraud or misuse detection.
No online service can guarantee absolute security. Schools and users should keep passwords secure, use strong account practices, and limit access to people who need it.
14. Data incidents
If Stride becomes aware of a data incident affecting school or user data, we will take reasonable steps to investigate, contain, and respond.
Where legally required or reasonably appropriate, we will notify affected schools or users.
Schools are responsible for assessing whether they must notify affected individuals, regulators, insurers, or other parties, unless the law requires Stride to do so directly.
15. Retention
We retain personal information for as long as reasonably necessary to provide Stride, comply with legal obligations, resolve disputes, prevent fraud, manage payments and chargebacks, maintain business records, and support legitimate business purposes.
Schools may be able to delete or export certain information through the platform.
After an account is closed, we may retain information for a reasonable period for backup, legal, audit, tax, accounting, payment, dispute resolution, fraud prevention, chargeback handling, or security purposes.
Deletion from active systems may not immediately remove information from backups, logs, payment processor records, or records we are legally or reasonably required to retain.
16. Access, correction, deletion, and other requests
You may request access to or correction of personal information we hold about you.
If your information is controlled by a school, we may direct your request to that school or ask you to contact the school directly.
Customer portal users should usually contact their riding school first, because the school controls many customer and rider records.
Schools can contact Stride for support with access, correction, export, or deletion requests related to their workspace.
We may need to verify your identity before responding to a request.
17. Changes to this policy
We may update this Privacy Policy from time to time.
If we make material changes, we will take reasonable steps to notify users, such as by email, website notice, or in-platform notice.
18. Complaints and contact
If you have a privacy complaint, contact us using the details below. We will aim to respond within a reasonable time.
Questions about privacy or data handling can be sent to support@stridebooking.com.
Stride
Legal name: Stride Booking
ABN/ACN: 75 151 862 542
Email: support@stridebooking.com
Address: 1000 Somerton Road, Oaklands Junction, 3063, Australia.