Terms and Conditions

1. Acceptance of terms

These Terms and Conditions apply to your use of Stride, including our website, booking platform, school workspace, staff portal, customer portal, payment-related tools, communications, records, reports, and any related services we provide.

By creating an account, accessing Stride, listing services, making a booking, purchasing a lesson or package, accepting payments, or otherwise using the platform, you agree to these terms.

If you use Stride on behalf of a riding school, equestrian centre, instructor, business, organisation, or other entity, you confirm that you have authority to bind that entity to these terms.

If you do not agree with these terms, you should not use Stride.

2. About Stride

Stride is a booking, management, communication, and payment platform for equestrian businesses.

Stride allows riding schools, equestrian centres, instructors, and similar businesses to list lessons, programs, services, packages, and related offerings. Customers may use Stride to book and pay for those services.

Stride provides the software platform. Unless expressly stated otherwise, Stride does not provide riding lessons, equestrian instruction, horse care, veterinary services, horse agistment, events, clinics, safety supervision, medical advice, legal advice, insurance advice, or financial advice.

3. Stride's role as a platform

Stride provides technology that helps schools manage bookings, payments, riders, staff, horses, lesson programs, packages, records, communications, and related administrative workflows.

Stride is not usually a party to the contract for riding lessons or other equestrian services between a school and a customer.

When a customer purchases a lesson, package, program, or service through Stride, the relevant school is responsible for supplying that service unless Stride expressly states otherwise.

Stride may help facilitate payment, booking, communication, and record-keeping, but we do not control the day-to-day operations, safety procedures, horse welfare decisions, instruction quality, availability, refund decisions, or service delivery of each school.

4. Accounts and access

To create a Stride account, you must be at least 18 years old, unless you are using the platform with the permission and supervision of a parent, guardian, school, or authorised account holder.

You agree to provide accurate, current, and complete information when creating an account or using the platform.

You are responsible for keeping your login details secure. You must not share your login credentials with anyone who is not authorised to access your account.

You are responsible for all activity that occurs under your account, except to the extent caused by Stride's breach of these terms, negligence, or failure to use reasonable care.

You must notify us promptly if you become aware of unauthorised access to your account.

5. School accounts and responsibilities

If you create or manage a Stride account for a riding school, equestrian centre, instructor, or business, you are responsible for:

ensuring you have authority to act for the school;
deciding who is authorised to access the school account;
assigning appropriate user roles and permissions;
removing staff access when it is no longer needed;
ensuring staff and authorised users comply with these terms;
maintaining accurate school, lesson, package, staff, rider, horse, payment, and policy information;
obtaining necessary consents from staff, riders, parents, guardians, customers, and other individuals whose information is entered into Stride;
setting your own cancellation, refund, no-show, rescheduling, package expiry, rider suitability, safety, and participation policies;
complying with privacy, employment, consumer, child safety, animal welfare, tax, insurance, workplace safety, and equestrian industry obligations; and
delivering riding services safely, lawfully, and professionally.

Stride may provide role-based permissions and access controls, but the school remains responsible for configuring them appropriately.

6. Customer, rider, parent, and guardian users

If you are a customer, rider, parent, guardian, or other user using Stride to book or buy school services, you acknowledge that:

the relevant school provides the riding lessons, programs, packages, and equestrian services;
Stride provides the booking and payment platform;
the school is responsible for lesson delivery, instructor decisions, rider suitability, horse allocation, cancellations, refunds, safety rules, attendance, and participation requirements;
the school may have its own terms, waivers, privacy practices, refund policies, cancellation rules, and safety rules; and
you should review the relevant school's policies before purchasing or attending lessons or activities.

7. Bookings and purchases

Schools may use Stride to list lessons, programs, packages, events, clinics, services, or other offerings.

Customers may use Stride to request, book, purchase, manage, or cancel bookings where those features are available.

A booking or purchase may be subject to school availability, rider suitability, instructor availability, horse availability, horse welfare, weather, facility conditions, payment confirmation, school policies, safety requirements, and any other conditions shown at the time of booking.

Stride is not responsible for a school's failure to provide a lesson, honour a package, manage availability, allocate horses appropriately, or comply with its own policies, except to the extent required by law or caused by Stride's own breach, negligence, or unlawful conduct.

8. Lesson packages, credits, and expiry

Schools may offer lesson packages, passes, credits, memberships, prepaid sessions, or similar products through Stride.

The relevant school is responsible for setting package inclusions, pricing, expiry dates, booking limits, cancellation rules, rescheduling rules, no-show rules, refund rules, transferability, eligibility requirements, and any other package conditions.

Customers should check the package details and school policies before purchasing.

Unless otherwise stated by the school, packages are only valid with the school from which they were purchased and cannot be used at another school.

Stride may display package balances, credits, attendance, expiry dates, and usage history, but the school remains responsible for honouring and administering its own packages.

9. Platform fees and payment processing

Stride may deduct or charge platform fees in connection with payments, bookings, purchases, payouts, or use of the platform.

Platform fees may include a platform fee, service fee, processing fee, commission, transaction fee, payment-related fee, chargeback fee, payout fee, or other applicable fee.

The applicable fee may be shown in the school's account, onboarding materials, pricing page, fee schedule, written agreement, or other notice provided by Stride.

Unless otherwise stated, Stride's fees may be deducted before funds are paid out to the school.

Schools are responsible for setting their own lesson prices, package prices, taxes, refund rules, cancellation policies, and customer terms.

Payment processing may be provided by a third-party payment processor, such as Stripe or another provider. Use of payment processing features may be subject to the processor's own terms, fees, verification requirements, payout timing, risk checks, chargeback processes, account restrictions, and compliance requirements.

Stride is not responsible for payment processor delays, failed payments, chargebacks, declined cards, account holds, payout delays, or processor decisions, except to the extent caused by Stride's own breach, negligence, or unlawful conduct.

10. Payouts to schools

Payments collected through Stride may be paid out to schools after deduction of applicable Stride fees, payment processing fees, refunds, chargebacks, reversals, adjustments, taxes, or other amounts owed.

Payout timing may depend on the payment processor, banking system, account verification, fraud checks, chargeback risk, public holidays, technical issues, or other factors outside Stride's control.

Stride may delay, withhold, reverse, or adjust payouts where reasonably necessary to deal with suspected fraud, payment disputes, refunds, chargebacks, legal obligations, platform misuse, payment processor requirements, incorrect payment information, account verification issues, or amounts owed to Stride.

Where reasonable, Stride will notify the school of material payout issues.

11. Refunds, cancellations, and credits

Schools are responsible for setting and communicating their own cancellation, refund, rescheduling, credit, package expiry, and no-show policies.

Customers should review the relevant school's policies before purchasing lessons or packages.

Unless otherwise stated, refunds, credits, lesson make-ups, cancellations, rescheduling, package extensions, and no-show decisions are handled by the relevant school.

Stride may provide tools for schools to process refunds, credits, cancellations, or rescheduling, but Stride does not decide whether a customer is entitled to a refund for school services unless required by law or expressly stated by Stride.

Any Stride platform fees or payment processing fees may be non-refundable unless required by law or otherwise agreed.

Nothing in these terms limits rights that cannot be excluded under Australian Consumer Law.

12. Chargebacks and payment disputes

If a customer initiates a chargeback, payment dispute, reversal, or similar process, the relevant school may be responsible for the disputed amount, associated fees, and any evidence required to respond to the dispute.

Stride may assist by providing available transaction records, booking records, customer records, attendance records, communication records, or other platform information.

Stride may deduct chargeback amounts, dispute fees, refunds, reversals, or related costs from future payouts to the school where permitted by law and payment processor rules.

Schools are responsible for keeping accurate records of attendance, cancellations, communications, refund decisions, customer agreements, and service delivery.

13. Taxes

Schools are responsible for determining, collecting, reporting, and remitting any taxes, duties, GST, levies, or other government charges that apply to their services, unless Stride expressly agrees otherwise in writing.

Stride may issue invoices, receipts, statements, or reports through the platform, but schools remain responsible for confirming their own tax obligations.

Stride is not responsible for a school's tax compliance, pricing structure, GST treatment, accounting treatment, or financial reporting.

14. Equestrian services and safety

Equestrian activities involve inherent risks, including injury, death, property damage, animal injury, unpredictable horse behaviour, and environmental risks.

Stride does not control, supervise, or verify the safety of any riding lesson, instructor, horse, facility, equipment, arena, trail ride, event, or equestrian activity.

Each school is solely responsible for rider safety, horse suitability and welfare, instructor qualifications, supervision, risk assessments, emergency procedures, waivers, participant agreements, insurance, child safety obligations, staff training, equipment, facilities, weather decisions, ground condition decisions, and determining whether a rider, horse, staff member, service, or lesson is suitable.

Stride may help organise information, but it does not replace professional judgment, qualified instruction, veterinary advice, safety checks, legal compliance, or emergency procedures.

15. School policies, waivers, and templates

Schools are responsible for creating, maintaining, and enforcing their own rider terms, participation waivers, cancellation policies, refund policies, safety rules, privacy notices, child safety policies, horse welfare policies, incident procedures, medical disclosure forms, and any other policies needed for their services.

Stride may provide template documents, prompts, examples, or suggested wording. These are general templates only. They are not legal advice and may not be suitable for every school, location, service, insurer, or legal situation.

Schools should obtain their own advice where appropriate, especially for participant waivers, recreational activity warnings, child safety, insurance, privacy, and consumer law obligations.

16. School, rider, horse, and customer data

You retain ownership of the information, records, files, bookings, rider information, horse information, staff information, documents, notes, reports, and other materials submitted to or stored in Stride by or on behalf of you.

You grant Stride a limited, non-exclusive, worldwide licence to host, store, process, transmit, display, back up, and otherwise use that data only as reasonably necessary to provide Stride, process bookings and payments, facilitate school and customer use of the platform, provide support, maintain and improve the platform, comply with legal obligations, prevent fraud or misuse, and exercise our rights under these terms.

Users and schools are responsible for ensuring data entered into Stride is accurate, complete, lawful, and up to date.

We take reasonable steps to protect and back up platform data, but no system is immune from error, outage, cyber incident, accidental deletion, or data loss. Schools should maintain their own appropriate records, exports, and backups for business-critical information.

17. Privacy and personal information

We handle personal information in accordance with our Privacy Policy.

Schools must ensure they have all necessary rights, notices, and consents to enter personal information into Stride, including information about riders, parents, guardians, staff, instructors, customers, and other individuals.

Schools should not enter sensitive information, health information, child information, emergency information, incident reports, medical notes, or similar information into Stride unless they have a lawful basis and appropriate consent to do so.

18. Acceptable use

You must not misuse Stride or interfere with its operation. You must not use Stride to:

break any law or regulation;
infringe another person's rights, including privacy, intellectual property, confidentiality, or publicity rights;
upload unlawful, harmful, misleading, abusive, discriminatory, defamatory, obscene, or inappropriate content;
harass, abuse, threaten, exploit, or harm another person;
upload malware, viruses, malicious code, spyware, or harmful files;
interfere with the security, stability, availability, or integrity of the platform;
attempt to gain unauthorised access to accounts, systems, data, or networks;
reverse engineer, scrape, copy, resell, or misuse the platform except as allowed by law or expressly permitted by us;
send spam, unsolicited marketing, or unlawful communications;
impersonate another person or misrepresent your authority;
enter false, misleading, or fraudulent information;
mislead customers about prices, packages, availability, refunds, safety rules, or school services;
process fraudulent transactions or misuse payment, payout, refund, or chargeback systems;
use Stride for emergency, life-critical, veterinary emergency, medical emergency, or safety-critical decisions;
conceal, falsify, or mishandle safety incidents, injuries, welfare issues, complaints, or legal obligations; or
use the platform in a way that could reasonably damage Stride, other users, schools, riders, horses, or the public.

19. Emails, SMS, notifications, and marketing

Stride may allow schools to send emails, notifications, reminders, booking confirmations, cancellation notices, receipts, marketing messages, or other communications.

Schools are responsible for ensuring that communications sent through Stride comply with applicable laws, including spam, marketing, privacy, and consent requirements.

You must not use Stride to send unlawful, misleading, abusive, unsolicited, or non-compliant communications.

We may limit or suspend communication features if we reasonably believe they are being misused.

20. Security

We will take reasonable steps to protect the security of Stride and data stored in the platform.

Users and schools are responsible for:

using strong passwords;
keeping login credentials confidential;
managing staff access;
removing access for staff who leave or no longer need access;
configuring permissions appropriately;
using secure devices and networks; and
promptly notifying us of suspected unauthorised access.

We may suspend access to an account if we reasonably believe there is a security risk, unauthorised access, misuse, fraud, or breach of these terms.

21. Availability and platform changes

We aim to provide a reliable platform, but we do not guarantee that Stride will be uninterrupted, error-free, or available at all times.

The platform may be unavailable due to maintenance, updates, technical issues, third-party provider failures, internet outages, cyber incidents, payment processor issues, or events outside our reasonable control.

We may update, improve, modify, add, or remove features from Stride from time to time.

We will try to avoid changes that materially reduce the core functionality of the platform without reasonable notice, unless the change is reasonably necessary for security, legal compliance, technical stability, third-party provider changes, payment processor requirements, or platform improvement.

22. Support

We may provide support by email, in-platform tools, documentation, chat, or other channels.

Support availability and response times may depend on the nature of the issue.

Stride does not provide emergency support for riding incidents, safety issues, veterinary matters, live lesson operations, or urgent on-site operational decisions.

We are not required to provide support for issues caused by misuse of the platform, third-party systems, unsupported devices or browsers, modifications not made by us, incorrect data entry, failure to follow documentation or reasonable instructions, disputes between schools and customers, or matters outside the Stride platform.

23. Intellectual property

We own or license all intellectual property rights in Stride, including the software, design, interface, branding, code, databases, workflows, documentation, graphics, templates, and platform content, except for user and school data.

You must not copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from Stride unless permitted by law or expressly agreed by us in writing.

If you provide feedback, suggestions, ideas, bug reports, feature requests, or other comments about Stride, you allow us to use them without restriction or compensation. This does not give us ownership of your data or confidential business information.

24. Third-party services and integrations

Stride may integrate with or link to third-party services, including payment processors, email providers, hosting providers, analytics tools, map services, calendar tools, file storage, or communication services.

We are not responsible for third-party services, except to the extent required by law.

Your use of third-party services may be subject to separate terms, fees, and privacy policies.

We may add, change, suspend, or remove integrations where reasonably necessary.

25. Data export, deletion, and account closure

Where technically available, we may provide tools to export certain school or user data.

After account closure, we may retain data for a reasonable period for backup, legal, accounting, audit, dispute resolution, fraud prevention, payment processing, chargeback, tax, security, or legitimate business purposes.

We may delete data after account closure in accordance with our retention practices.

Deletion from active systems may not immediately remove data from backups, logs, payment processor records, or records we are legally or reasonably required to retain.

Customers who want access, correction, export, or deletion of rider or booking records should usually contact the relevant school first, because the school controls many customer and rider records.

26. Important limitations and liability

Stride supports operational decision-making, but it does not replace professional judgment, supervision, safety procedures, veterinary care, emergency procedures, legal advice, accounting advice, insurance advice, or compliance checks required by a school.

To the maximum extent permitted by law, Stride is provided on an “as available” basis.

We do not guarantee that the platform will meet every requirement of your business, that every error will be corrected, that data entered by users will be accurate or complete, that the platform will prevent booking conflicts, safety issues, payment disputes, staff errors, horse allocation problems, or business losses, or that a school or customer will comply with their obligations.

To the maximum extent permitted by law, Stride is not liable for indirect, incidental, special, consequential, or economic loss, including loss of profit, loss of revenue, loss of goodwill, loss of opportunity, business interruption, loss of data, reputational damage, or loss arising from school services.

To the maximum extent permitted by law, Stride's total aggregate liability arising out of or in connection with these terms or the platform is limited to the greater of the amount of platform fees retained by Stride from the relevant school or transaction in the 12 months before the event giving rise to the claim, or AUD $100.

Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, remedies, or protections that cannot be excluded under Australian Consumer Law or any other applicable law.

27. Your indemnity

You agree to indemnify Stride against losses, claims, damages, liabilities, costs, and expenses arising from:

your breach of these terms;
your misuse of Stride;
data you upload or submit;
your breach of privacy, consumer, employment, child safety, animal welfare, tax, spam, payment, or other laws;
disputes between schools and customers;
school services, riding lessons, horse-related services, or other services provided by a school;
injury, death, damage, or loss arising from equestrian activities conducted by a school;
failure to obtain necessary consents, waivers, permissions, or authorisations;
chargebacks, refunds, reversals, or payment disputes connected to school services; or
inaccurate, misleading, incomplete, or unlawful information listed through the platform.

This indemnity is reduced to the extent the loss was caused by Stride's breach of these terms, negligence, wilful misconduct, or unlawful conduct.

28. Changes, suspension, and termination

We may update these terms from time to time. If we make material changes, we will take reasonable steps to notify users, such as by email, in-platform notice, or website notice.

Your continued use of Stride after the updated terms take effect means you accept the updated terms. If you do not agree to the updated terms, you may stop using Stride.

We may suspend, restrict, or disable access to Stride if we reasonably believe that an account creates a security risk, a user has breached these terms, payment misuse or fraud may be occurring, a payment processor requires action, or continued access could expose Stride or others to liability.

We may terminate access where there is a material breach, misuse of the platform, unpaid amounts, a legal requirement, payment processor requirement, prolonged inactivity, or discontinuation of the relevant service.

29. Governing law, disputes, and contact

These terms are governed by the laws of Victoria, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts entitled to hear appeals from those courts.

Before starting court proceedings, the parties agree to try to resolve disputes in good faith, unless urgent action is required or the dispute relates to unpaid amounts, chargebacks, payment disputes, or rights that cannot be limited by law.

Questions about these terms can be sent to support@stridebooking.com.

Stride
Legal name: Stride Booking
ABN/ACN: 75 151 862 542
Email: support@stridebooking.com
Address: 1000 Somerton Road, Oaklands Junction, 3063, Australia.